FAQs
Check the answers to frequently asked questions
About our CareGivers
1
Yes. Every CareGiver is a Right at Home employee. To help ensure the safety and wellbeing of our Clients, we perform a criminal history background clearance and then cover each CareGiver with general liability and workers’ compensation insurance.
Decision making
1
Yes. We encourage your involvement in the decision-making process.
And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right CareGiver to you and your family.
However, you must be satisfied. We’ll never send a CareGiver who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in CareGivers.
Shift verification
1
CareGivers and Clients complete time sheets which are filled out and signed at the end of each visit.
Our CareGivers also write up detailed notes that are kept in the Client’s home, so you have a written record of the services that have been provided on each visit, as well as the time of the CareGiver’s arrival and departure.
Also, our itemised invoices are always sent after services are completed. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.
Care costs
1
Every family we serve receives a Personal Care Plan specific to their needs and budget. Several factors help determine the exact cost:
Number of hours of care per week
Level of homecare services received (non-medical, personal care, etc.)
Area of the country where services are provided
Our services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Personal Care Plan and the rates for each service on your plan.